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19th October 2017: New insights show that a large proportion of the UK’s financial sector businesses are unaware of the importance of creating clear, impactful corporate values to support their overall business vision and strategy.
The observations from Innovation Arts highlight that the majority of corporate values are currently having very little influence on promoting positive employee behaviours and supporting strategic imperatives, and instead contribute to a confused workforce who feel they lack engagement and purpose. According to Innovation Arts, this phenomenon is not exclusive to the financial sector and is also relevant to manufacturing, hospitality, and the service and public sectors.
The Innovation Arts insights coincide with the release of Gallup’s State Of The Workplace[ii] report 2017 that estimates the cost to the UK of disengaged employees as between £84.3bn and £87.2bn in lost productivity. Gallup attributes much of this to companies’ lack of ability to keep employees engaged in the face of an ever-increasing pace of change.
As a globally-recognised hybrid strategy consultancy and design agency, Innovation Arts has over twenty years’ experience in working with some of the leading FTSE100 and Fortune companies to help them develop their company’s corporate culture.
Commenting on the insights, CEO David Christie said:
“We work with many organisations across a wide variety of sectors and see on a daily basis how employees are reticent to admit that they don’t understand their company’s values, or maybe they interpret them differently to their colleagues. This can be a difficult conversation with a boss, which is why corporate value statements often go unchanged – there is an assumption that they are doing their job. Currently we are observing this time and time again in the financial service sector, which is feeling the pain of antagonistic culture most acutely as it goes through continued fast-paced transformation and numerous imperatives to evolve”.
“We understand that Culture is a hard beast to tame, but even more so when you are focusing on transformational change and growth. However, instead of effectively using values to bind employees together like a family under one common purpose, problems can arise that can lead to recruitment and retention issues, as well as a reduction in the innovative behaviour necessary for any company to grow and develop.”
Innovation Arts has identified five key ‘watch-outs’ for the financial service sector to help them identify if their company culture is in crisis:
David Christie continues:
“The financial service sector is currently going through a significant upheaval with the pressure of regulation, legislation such as PSD2 and the rapid advancement of technology. Corporate cultures must not only keep pace with this rapid transformation, but organisations must be able to engage, inspire and motivate employees to ensure a constant stream of innovative ideas while reducing turnover and associated costs. With employees from the millennial generation now reaching positions of leadership, the sector needs to think differently about how it leverages its corporate culture for a brave new world. “Today it is no longer possible to dictate values and associated behaviours and expect them to be absorbed and acted on accordingly. Now, employees see their company as one part of a larger system where customers, communities and employees interact for social good in order to make a positive impact on the world around them.”
Innovation Arts has been helping organisations achieve cultural transformation since 2004. Based on the requirement for a new way of thinking, they have now developed an innovative way to bring those values to life and engaging and inspiring employees about their organization’s corporate culture through a game called Dilemma®.
David Christie comments:
“With so many distractions of the company’s day-to-day business, addressing the corporate culture can be a huge task without direction and support, and today’s financial service organisation wants to achieve a high-quality, company-wide, sustainable outcome with less risk, more certainty and in a fraction of the time. That’s where game science and design thinking can help. They provide a cost- effective, faster solution to engaging and inspiring employees than older more traditional consultancy methods. Collaborative approaches stimulate ‘group genius’, stretch people’s thinking and align all levels of the organisation around a fit-for-purpose corporate culture. By combining these approaches with games like Dilemma® that allow employees to have an open and frank conversation about how company culture works in practice, we can motivate any group to own their company’s values and bring them to life. This can be game-changing for any organisation facing the reality of necessary transformation.”
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For further information, please contact Emma Nicholson on firstname.lastname@example.org or on 020 7993 6975. Visit www.innovation-arts.com.
Multiple academic studies have shown that between 50% and 55% of your working day is spent listening, yet only 2% of people have been trained in how to listen.
Trimboli states that for the most part, the average person listens to reply and not to understand. Of course, that is far from the truth for a graphic recorder or scribe. At Innovation Arts, we spend most of our time working hard to listen deeply – engaging with content in it’s spoken form so that we can properly translate into into visual metaphors. This requires a lot of training and practice on the part of our graphic recorders.
When Trimboli contacted us to find out more about how graphic recorders hone and utilise their deep listening skills, we were happy to share as much as we could. Sarah Manley and David Christie sat down with him to talk “listening to content” through the lens of scribing. Good listening, for a graphic recorder, filters content into the essential – bringing the meaning of a conversation to the service and preserving it in visual form.
We really enjoyed being part of the recording of this podcast, and reflecting on our own methods and process with Trimboli. If you are interested in the podcast and learning more about graphic recording please have a listen!
You can download the podcast for free on iTunes or listen below:
This year, the theme was “bold moves” and showcased the bold endeavours of a diverse group of teenagers. Promotion for the event read:
“We have never been more connected, more innovative, or more resourceful. We have also never felt the weight of the present and future more than right now.”
Accordingly, there was a serious but hopeful tone to the talks. We heard from youth grappling with prejudice, mental illness, isolation and death – sharing stories of what it means to be a teen, maturing and learning to cope with realities from which we are sheltered as children.
Each one of the speakers had a positive strategy for dealing with personal and global pain. We heard from a young Syrian refugee who, despite odds and parental hair-tearing, managed to carry her school books across borders to ensure her education. We heard from a young girl, mercilessly bullied and abused, who had channelled her experience into the creation of an app that allowed other isolated youth to find peers to sit with at lunchtime. We heard from a self-taught computer-scientist who’s personal experience in Afghanistan inspired him to create artificial intelligence for improved breast cancer detection.
The event opened with a reflection upon every participants place in a historical chain:
“We are here today, in this moment on this planet, as a result of decisions that humans have made every year, month, day, hour, minute and second that have come before.”
It was only fitting then the day should conclude with a voice from the past: Ben Ferencz, the last surviving prosecutor from the Nuremburg Tribunals, joined via skype to share his experiences, fears and hopes for the future. He addressed his audience directly and with respect, speaking to them not as children but as bourgeoning adults about to take on a world of responsibility. Ferencz metaphor of passing on the torch of humanity and progress to this new generation had a clear impact. From the speakers we had the pleasure of listening to that day, we can think of no better a group of young people to rise to the challenge Ferencz’s described.
Participants congregated to share research, explain current initiatives and ideate new solutions for the needs of children on the move as well as means of prevention against the many risks these children face. Among participants were humanitarian organisations like UNICEF, government representatives, the United Nations, intergovernmental agencies, universities, private sector companies, Save the Children’s many international offices, and many more.
It was inspiring to see the spirit of collaboration and collective action that permeated the event. There was incredible energy as attendees shared their work, ideas and passion for change.
We were asked to graphic record throughout the day, capturing output from talks and workshops. The graphic recording was galleried in the main hall so attendees reflect upon the content from the day, and discuss plans for future action.
We created an infomural that wove together the output of the event into a visual story. There was a powerful narrative running through the event – the journey of young refugees, migrants and displaced persons from risk and turmoil to hope and opportunity, supported by the collective initiatives of all those represented by the event – and we wanted to bring it to life.
As part of the event, Save the Children nominated 20 inspiring young people, all currently or in the past considered “children on the move”. These incredible young people were strong advocates for the rights of their peers, contributing music, legal aid, philanthropic support, and more to the cause. We shared their stories in visual form and were thrilled to see them respond effusively, laughing and taking photos of each other.
It was a pleasure to collaborate with Save the Children and we were inspired by the stories we captured during the event. The strength and positivity that was generated during the two days of talks and workshops is much needed. There is a lot of work to be done but huge hope for the future.
The full-colour Infomural can be found just right of the front doors of the museum. Created live over the course of the one-day event, it captures the cumulative vision of thousands of participants. During the festival, attendees where asked “What will transport in London look like in 2040?”. Participants shared visions of a greener, more connected and sustainable world – with the occasional hover car thrown in for good measure. These ideas are elaborated upon in the text surrounding the infomural within the museum.
The festival was a wonderful opportunity for us to work with the public as a whole. We can’t be happier to be included in the London Transport Museum!
The Shell Accelerator was a one-day event during the festival that accelerated thinking and team-building through collaborative workshops interspersed with engaging talks and pitches from keynote speaker. We sent James and Jordana over to capture the content from the Shell Accelerator through graphic recording.
If you want to read more about the event or see some of the amazing exhibitions that featured click over to their website here:
The festival was part of an ongoing initiative to educate and involve the public in the design of TFL services. It presented TFL designs from the past and present and imagined how these designs might be reinvented for the future. Partnering with ARUP, we brought public projections of the future to life with graphic recording.
We asked the public carefully crafted questions about how transport might look in 2040 and as the answers came in, we got to work! Scribes Jordana and James captured the individual ideas in two tessellated grids, while Eddie distilled the information into one incredible Infomural.
It was an amazing day – working collaboratively with thousands of people is a rare opportunity and we relished it!
Plus, we woke up this morning to this surprise! Take a look at Eddie on the BBC today:
If you want to read the full BBC write-up of TBD festival you can find it online at:
The reversal is indicative of the changing investment climate for Fintech, the fastest growing industry in the UK. Many start-ups are sceptical of Venture Capitalists and investors backed by large institutions. The nature of their business allows start-ups to get prototypes off the ground without huge investment backing. However, as the industry grows, working with a larger institution can offer its own rewards. Insight, managerial support and infrastructure are as useful to start-ups as money and VC’s are willing to offer expertise as well as capital.
As a highlight of London Tech Week, the talks made clear that banks and VCs are taking greater notice of Fintech. It’s a booming market with increased investment, at the forefront of innovation. As one of the UK’s strongest business prospects, we are sure to see Fintech start-ups grow quickly from their humble roots. We sent Jordana to scribe the output of the day through graphic recording.
If you want to learn more about London Tech Week and Innovate Finance’s talks for the week look no further: http://londontechnologyweek.co.uk/event/money-talks-vcs-take-stage/
Our scribes captured content throughout the day touching upon everything from street dancing to asylum seeking in the UK. They had the pleasure of speaking to some inspiring young people during the event breaks as well. If the passionate, informed attendees of this event are our future, we’re in good hands.
Find out more about the day’s talks at:
We were there to help with that output, providing live graphic recording. We sat in on CHANNEL 4’s “Stories About People” panel, with Jon Snow. Tech was at the forefront of these discussions – the panel debated the role tech plays in helping uncover stories and in their telling. It was interesting to see where traditional techniques in journalism have overlapped with technological invention, and how these overlaps have developed into innovative solutions.
For more information, check out the Mindshare website: