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One of the starting points for the development of Business Process Models is the use of the context diagram. The purpose of the diagram is to identify and document all entities that have a specific impact upon the process. In defining the ‘impact’ of a process, they are deemed as being either suppliers or customers of the specific process. The context, a static picture, sets the scene for the subsequent breaking down (‘decomposition’) of the process into discrete activities. In decomposing the model, we seek to reduce it to its constituent parts for more detailed analysis and so on.
As an approach, this method is particularly interesting. In creating this determinate view we also find ourselves at the very dichotomy (false or otherwise) of science. In the realm of science we find the reductionists and the holists.
Reductionism is defined as being an attempt or tendency to explain a complex set of facts, entities, phenomena, or structures by another, simpler set: “For the last 400 years science has advanced by reductionism… The idea is that you could understand the world, all of nature, by examining smaller and smaller pieces of it. When assembled, the small pieces would explain the whole”.
Holism, on the other hand, is the theory that living matter or reality is made up of organic or unified wholes that are greater than the simple sum of their parts.
The ‘whole’ refers to what I would call a complex system: “A group of interacting, interrelated, or interdependent elements forming a complex whole”. We can bring this to life by relating how that translates to Complex Adaptive Systems (CAS) we are familiar with such as the human body, natural phenomena like ecology, weather systems and migration patterns, as well as economies and indeed large, complex organisations.
Descriptions of complex systems are determinate and complimentary, entirely dependent upon the observer. Systems move and morph through points of equilibrium as they adapt and self-organise according to their environment or context and, in this sense, control and order is emergent rather than predictable. This makes modelling them a challenge.
The search for defining models of complexity is an inquiry to build fuzzy, multivalent, multi-level and multi-disciplinary representations of reality. When we think about trying to model an enterprise taking a systemic approach, it can feel overwhelming. But remember, holism is not necessarily mutually exclusive from a reductionist approach. The two can be complementary and there are disciplines such as cybernetics that can help us with that.
At Innovation Arts we understand and embrace the complexity in your organisation. Our approaches are designed to help you model your complex systems, and work with these models to rise to whatever challenges to face.
I’ve mentioned previously that I have a background in strategy consulting – transformation in particular. On many occasions, preparing a client business case would depend on mapping out the current reality and the proposed new way of doing things. Understanding the current state – or “As-Is” model would be vital as a baseline for the projected cost savings and added-value delivered to the customer in the future-state model known as the “To-Be”.
But where to start? For a functional viewpoint, Org Charts tell us who does what, where the reporting lines are and – in theory – who has what power in the organisation. In theory… We’ll come back to this in another post. And what about the process side of things?
You’ll have heard of time and motion studies. F.W. Taylor is linked to the ‘time’ component of these studies, but it is another ‘guru’, Frank Gilbreth, the father of ‘motion studies’ whose work interests us here. Almost a century ago now, he presented his ideas on how to describe processes. Gilbreth’s process chart – a device for visualizing a process as a means of improving it – was concerned with finding ‘the one best way to do work’:
Notably, Gilbreth specified:
“Process-chart notes and information should be collected and set down in sketch form by a highly intelligent man… who need not necessarily have been previously familiar with the actual details of the process…To overcome the obstacles due to habit, worship of tradition and prejudice, the more intelligence shown by the process-chart recorder, the sooner the hearty cooperation of all concerned would be secured.”
So not only had the concept of process modelling been born, but so, too, it would seem, had the external expert with no prior knowledge of what he (almost certainly in those days) was looking at.
This poses an interesting question. Is it true that people outside your business should be the ones to model your future?
I believe there are some elements of truth in that supposition, but there is also something fundamentally flawed. Yes, external, impartial partners can see things about your business that have become so ingrained as to be invisible, and yes, they can cut through the politics of decision making. But at Innovation Arts we do not believe that the intelligence of those partners is the critical factor. Rather, it is harnessing the intelligence, knowledge, expertise and energy that already exist in your organisation, to create meaningful, insightful models of the current and future states, which go well beyond Organograms and process maps.
This week, Innovation Arts attended the Annual HR Directors Business Summit in Birmingham. We were invited to ‘live scribe’ some of the inspirational talks from leading experts, with topics covering everything from discovering goldmines of talent to the role of robots in the future HR world! Scribing is a way of capturing complex conversations and discussions graphically (using huge whiteboards and very talented scribes’). Capturing information in this way brings a highly visual element to your meetings and conferences, and can really help bring your organisation’s most complex ideas, conversations or processes to life.
Alongside this, our scribes spent two days creating a ‘knowledge wall’ which visually communicated key insights from the talks that took place throughout the Summit. (See Fernanda and Eddie with the final outcome above).
We also introduced our new values and behaviours game; Dilemma™. The summit brings together 1000 Directors and Industry Professionals so it was a fantastic opportunity for us to demonstrate the new game. Gamification is such a current engagement theme and the enthusiasm at the event definitely proved this.